Service Policy

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Updated: January 2nd, 2024

Wonder Wash of Charlotte, LLC prides itself in being professional, personal and hopefully one of the family by the end of our services. In the interest of formalities, this is a business, our terms and conditions are as follows:

1) Legally Binding Agreement:

By signing a contract or scheduling a service with Wonder Wash of Charlotte, LLC., you are signing a legally binding contract for work to be completed on the terms of this agreement and at an agreed-upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages.

2) Product Warranties:

All warranties are limited to those offered by the manufacturers of the products used. Wonder Wash of Charlotte, LLC. makes no additional warranties. If you ever have a concern regarding our work, Wonder Wash of Charlotte, LLC. should be notified immediately.

3) Water Usage:

By signing this agreement or scheduling a service, you agree to provide Wonder Wash of Charlotte, LLC. the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on, in working order, and free of damages before we arrive. Additional charges will be applied if water is not available. Wonder Wash of Charlotte, LLC is not responsible for faulty or broken on-site water supply.

4) Electrical Usage:

By signing this agreement, you agree to provide Wonder Wash of Charlotte, LLC. the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.

5) Color and Tone Concerns:

The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain/finish. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood/material surface. The properties and age of Vinyl or PVC may also show signs of age due to the elemental effects. This is a normal occurring process with all Vinyl or PVC  surfaces. Color, tone, and appearance of a “chalky, cloudy, or powdery” appearance may be more noticeable after washing. Wonder Wash of Charlotte, LLC. and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish.

6) Courtesy:

While Wonder Wash of Charlotte, LLC. is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.

7) Payments:

Payments to Wonder Wash of Charlotte, LLC. are due as per the contract schedule and are to be paid by the primary payment option of check or cash. Alternate means of payment must be agreed upon prior to service. All balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed upon and in writing on our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by Wonder Wash of Charlotte, LLC. related to the collection process of outstanding balances.

8) Scheduling:

Scheduling in a business whose productivity relies upon the weather can be difficult. Inclement weather or temperatures below 45F may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.

9) Removal & Replacement of personal Contents:

Removal and replacement of grills, deck furniture, planters, and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.

10) Damages:

Wonder Wash of Charlotte, LLC. is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, and leaders, improper caulking or faulty water spigots and supply. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading or oxidization. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. Wonder Wash of Charlotte, LLC. will not be responsible for such conditions. Wonder Wash of Charlotte, LLC. will not be responsible for loose mortar that may dislodge during the cleaning process.

11) Stains:

Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains, oil stains, rubber stains and paints are examples of materials that cannot be removed by conventional means. Certain stains are also temperature sensitive resulting in reduced results below temperatures of 60F.  We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.

12) Watertight:

Wonder Wash of Charlotte, LLC. Services expect your property to be in good repair and weather tight. This includes, but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weather tight. Wonder Wash of Charlotte, LLC is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. Wonder Wash of Charlotte, LLC. cannot guarantee removal of artillery fungus from exterior house surfaces.

13) Window Spotting:

Windows may become water spotted as a result of our services. Wonder Wash of Charlotte, LLC will make an attempt to rinse any and all residue from windows due to our services. Specific service of Window cleaning is NOT included and considered its own service. 

14) Concrete:

The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.

15) Photography: The customer agrees to allow Wonder Wash of Charlotte, LLC. to utilize and document any photos, descriptions, reviews, quotes, texts or videos of the property for both marketing purposes and instances of liability (should they be needed).

16) Contact and Promotion: By inquiring about our services or doing business with us, the customer is providing consent to receive notifications and messages (e-mail or text) regarding our promotions, services, inquiry, follow up or any other means of business oriented contact.

17) Estimate Terms and Conditions: Estimate Terms and Conditions are primarily in place for the practices of all estimates, quotes, work orders or bids. ET&C and General Terms and Conditions all apply to the entirety of the job.

Discounts:

-Active/ Former Military -5%

-First Responder -5%

-Airline Employee- 5%

-Union Employee- 5%

-EAA- 5%

-Direct Referral- $10 off next service

All Discounts will be applied to the final price of service. Badge/ID or proof of status may be required for applicability.

Wonder Wash of Charlotte, LLC reserves the right to deny service based on lack of professionalism, harassment, hate speech or any means of defamatory nature towards the business, its associates, or equipment.